Privacy Policy.

1. Information We Collect

When you visit our website, book a consultation, or communicate with us, we may collect information such as:

• Full name
• Phone number
• Email address
• Preferred appointment date and time
• Skin, hair, or aesthetic concerns you voluntarily provide
• Messages and enquiries submitted through our website
• Information provided through phone calls or WhatsApp
• IP address, browser type, device type, and website usage information
• Any other information you voluntarily provide while communicating with our team

Our website currently allows users to submit their name, phone number, primary concern, preferred date, and preferred time when requesting a consultation.

2. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries
• Schedule and manage consultations or appointments
• Contact you regarding your requested treatment or service
• Understand your skin, hair, or aesthetic concerns
• Provide personalised information about relevant treatments
• Send appointment confirmations, reminders, or follow-up communications
• Improve our website, services, and customer experience
• Maintain website security and prevent misuse
• Comply with applicable legal or regulatory requirements

We do not sell or rent your personal information to third parties.

3. Health and Treatment Information

Because Rootwise Aesthetics provides skin, hair, and aesthetic services, you may voluntarily provide information relating to your skin, hair, medical history, previous treatments, medications, or other health-related concerns.

Such information will be used only where reasonably necessary to understand your enquiry, assess your requirements, prepare for your consultation, or provide appropriate care.

Information submitted through our website does not by itself establish a doctor-patient relationship and should not be considered a substitute for professional medical consultation, diagnosis, or treatment.

Rootwise’s existing Sensitive Content Policy also states that information submitted through consultation requests and WhatsApp communications is treated as confidential.

4. Consultation and Appointment Forms

When you submit a consultation or appointment form through our website, the information you provide may be received and reviewed by our authorised team.

We may contact you by phone, email, or WhatsApp to:

• Confirm your consultation
• Discuss your enquiry
• Understand your requirements
• Provide appointment information
• Follow up regarding your requested service

Submitting a form does not guarantee an appointment until it has been confirmed by our team.

5. WhatsApp, Phone and Email Communication

You may choose to contact Rootwise Aesthetics through WhatsApp, phone, email, or other communication channels.

When you communicate through third-party platforms such as WhatsApp, your information may also be processed according to the privacy policies and terms of those service providers.

We encourage you not to send highly sensitive medical or personal information through unsecured communication channels unless necessary.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to provide website functionality, understand visitor behaviour, measure performance, and improve the overall user experience.

Cookies and analytics technologies may collect information such as:

• Browser and device type
• IP address
• Pages visited
• Time spent on the website
• Referral source
• General website interactions

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Third-Party Services

We may use trusted third-party service providers to operate and maintain our website and services, including providers for:

• Website hosting
• Analytics
• Contact and consultation forms
• Website security and spam prevention
• Email services
• Maps and location services
• WhatsApp and other communication services
• Advertising and marketing platforms

These providers may process limited personal information where necessary to perform their services.

Where applicable, we expect third-party providers to handle personal information according to appropriate privacy and security standards.

8. Advertising and Marketing

We may use advertising platforms such as Google or Meta to promote our services.

Where legally required, personal information will not be used for personalised marketing without appropriate consent.

We do not intentionally use sensitive health information for targeted advertising in a manner prohibited by applicable advertising or privacy requirements.

Rootwise’s published advertising policies also state that sensitive health information and treatment interests are not used for remarketing without consent.

9. How We Protect Your Information

We take reasonable administrative, organisational, and technical measures to protect personal information against:

• Unauthorised access
• Loss or misuse
• Unauthorised disclosure
• Alteration
• Destruction

Access to personal information should be limited to authorised personnel who require it for legitimate business or clinical purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your enquiry
• Manage appointments and consultations
• Provide requested services
• Maintain appropriate business or clinical records
• Resolve disputes
• Meet applicable legal and regulatory obligations

When information is no longer required, we may securely delete or anonymise it, subject to applicable record-retention requirements.

11. Your Privacy Rights

Subject to applicable laws, you may contact us to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of eligible personal information
• Withdraw consent where processing is based on consent
• Request that certain communications be stopped
• Raise a concern regarding the handling of your personal information

Certain information may need to be retained where required for legitimate clinical, administrative, legal, or regulatory purposes.

12. Children’s Privacy

Our website is not intended to independently collect personal information from children without appropriate involvement or consent from a parent or legal guardian where required.

If you believe that a child’s personal information has been submitted to us without appropriate consent, please contact us so that we can review the matter.

13. External Links

Our website may contain links to third-party websites, social media platforms, maps, or other external services.

Rootwise Aesthetics is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our website or services
• How we process personal information
• Technologies we use
• Applicable legal or regulatory requirements

Any changes will be published on this page with an updated Last Updated date.

We encourage visitors to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is collected, used, stored, or protected, please contact:

Rootwise Aesthetics
19/B3, E Venkatasamy Road
R.S. Puram, Coimbatore – 641 002
Tamil Nadu, India

Phone & WhatsApp: 93848 17369
Email: care@rootwiseaesthetics.com

Business Hours:
Monday – Sunday: 10:00 AM – 7:00 PM
Open 7 days a week

The address, phone number, email address, and opening hours above match the contact information currently published on the Rootwise Aesthetics website.